265bet Privacy Policy
We are committed to protecting your personal information. Read this policy to learn how your information is collected, stored, and used.
1. Introduction and Scope
265bet ("we", "us", or "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information through our platform.
This policy applies to all individuals who visit the 265bet website 265bet.lat, create an account, or use any of our services. By using our services, you are considered to have accepted the terms set out in this privacy policy.
We believe that your privacy is a fundamental right. That is why 265bet always takes the highest technical and administrative measures to protect your personal information. Our platform uses SSL encryption and we are committed to fair play principles.
2. What Information We Collect
265bet may collect the following categories of information to provide its services. Each category and the purpose for collecting it is described in detail below.
Identity Information
Name, date of birth, national identity card number (for verification), username, and password.
Contact Information
Email address and mobile number — used for account verification, transaction notifications, and support communication.
Financial Information
bKash, Nagad, or Rocket account details — used to process deposits and withdrawals.
Gaming Activity Information
Betting history, win and loss records, preferred game categories, and session duration.
Technical Information
IP address, browser type, device information, operating system, and login time records.
Cookie and Usage Information
Browsing patterns on the site, preferred pages, and navigation behavior — used to improve the service.
3. Purpose of Information Use
265bet uses your collected information only for the following legitimate purposes. We never sell your information to third parties.
a) Service Operation and Delivery
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Providing bonuses, cashback, and promotional offers
- Tracking VIP program progress and distributing rewards
b) Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring financial fraud and suspicious transactions
- Age verification — ensuring the service is available only to those aged 21 and above
c) Communication and Support
- Sending transaction notifications and receipts
- Resolving issues via 24/7 Bengali live chat support and email
- Informing you about important policy changes
d) Service Improvement
- Analyzing user experience to improve the platform
- Evaluating the effectiveness of responsible gaming tools
- Conducting trial assessments before introducing new games and features
4. Information Storage and Security
Technical Security Measures
265bet uses industry-leading security technology to protect your information. All our communications are secured by SSL/TLS encryption. Financial information is stored in encrypted format and can only be accessed by a limited number of staff.
- 256-bit SSL encryption
- Two-Factor Authentication
- Regular security audits and monitoring
- Firewall and intrusion detection systems
Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed or becomes inactive, certain information may need to be retained due to legal obligations.
- Active accounts: for the duration the account is in use
- Transaction records: as required by legal obligations
- Cookie data: deleted at the end of the session or after 30 days
- Audit logs: for a defined period for security review purposes
5. Cookie Policy
Cookies are small text files that our website stores in your browser. 265bet uses cookies for the following purposes:
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, ensure security, and remember your preferred language and settings. These cookies cannot be disabled.
Performance Cookies
These cookies help us understand how users are using the platform. They play an important role in identifying errors and improving the overall quality of the service.
Preference Cookies
These cookies are used for your preferred game categories, interface settings, and a personalized experience. You can control these cookies through your browser settings.
6. Sharing Information with Third Parties
265bet does not sell or rent your personal information. However, in specific circumstances, limited information may be shared with selected third parties:
- Payment Service Providers: Minimum necessary information is shared for processing transactions via bKash, Nagad, and Rocket.
- Technology Partners: Technology support providers may access limited information under secure agreements for platform operations.
- Legal Obligations: Required information may be provided in response to a court order or a lawful request from a law enforcement agency.
- Fraud Prevention: Fraud-related information may be shared with cybersecurity agencies or financial investigation bodies.
In all of the above cases, we ensure that third parties comply with our privacy standards and use information only for the specified purpose.
7. Your Rights and Controls
As a 265bet user, you have the following rights over your personal information. Contact our support team to exercise these rights.
| Right | Description | How to Exercise |
|---|---|---|
| Right to Access | You have the right to know what information we hold about you. | Submit a request via live chat or email |
| Right to Rectification | You have the right to correct inaccurate or incomplete information. | Through account settings or support |
| Right to Erasure | In certain circumstances, you may request that your information be deleted. | Contact the support team |
| Right to Restrict Processing | You may request that the use of your information be restricted for specific purposes. | Send a written request by email |
| Right to Data Portability | The right to receive your information in a readable format. | Contact the support team |
| Right to Object | You may object to your information being used for marketing purposes. | Submit a request via email or chat |
8. Protection of Minors
265bet strictly provides services only to those aged 21 and above. Our platform does not intentionally collect personal information from minors.
- Age verification is mandatory during registration. No one under the age of 21 can create an account.
- If we find that a user is under the age of 21, their account will be closed immediately and any collected information will be deleted.
- If you believe a minor is using our platform, please notify our support team immediately.
9. Policy Changes and Updates
265bet may update this privacy policy from time to time. For any important changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to your registered email for important changes.
- Continued use of the platform after a change takes effect will be considered acceptance of the new policy.
- You will be separately notified for consent to any change that narrows your rights.
We recommend that you visit this page regularly and stay informed about how your information is being used.
10. Contact and Complaints
Privacy-Related Contact
Complaints Process
If you believe that 265bet has violated your privacy rights, please contact our support team first. We will take your complaint seriously and try to provide an appropriate resolution.
- Submit your detailed complaint by email or live chat
- Our team will review the complaint
- A response will be provided with a resolution or clarification